FAQ

What is Groupy?

Each day, Groupy features an unbeatable deal on great stuff to do, see, eat, or buy in your city.

Is Groupy a New Zealand Business?

We sure are. We're passionate about local communities and getting people out and about doing cool things. You get a great deal, our businesses get great customers and we get to make it all happen.

I like today's deal - how do I get it?

Just click "BUY NOW" before the offer ends at midnight. We’ll charge your card and send you your Groupy Voucher.

Do I need to use my Groupy Voucher the same day I buy it?

Although Groupy deals have an expiration date, you don’t have to use them on the date of purchase (unless otherwise stated).

I bought a Groupy Voucher - how do I use it?

Once you're charged, you'll receive an email with your Groupy Voucher. The Voucher has redemption instructions on it.

Can I buy a Groupy Voucher as a gift for someone else?

Yes. We communicate with all the businesses that we work with that Groupy Voucher's can be gifted, and unless the fine print specifically states otherwise, gift away!

If I don't use the full value of the Groupy Voucher in one visit, can I use the remainder later?

No. Unless otherwise stated, you do not receive store credit or cash back for whatever you don't use. If you're having trouble spending it, bring a friend or even just a random punter off the street. Groupy Vouchers are made for sharing.

Can I combine my Groupy Voucher with other offers or specials?

No, not unless the Groupy Deal specifically states otherwise.

Is Groupy safe?

Extremely. Your credit card number is transmitted by SSL directly to a secure electronic vault a DPS (the secure payment provider that Trade Me uses). At no time is your credit card information stored on our servers.

Can I return a Groupy Voucher?

We are fair and reasonable people, if you have been unable to redeem your voucher please refer to our Terms of Service to see how and when we can help you.

What if the business offering my Groupy Deal closes down?

If anything happens that makes it impossible for you to redeem your Groupy Deal, we'll make sure you get your money back. Please refer to our Terms of Service for more information.

How can I get my business on Groupy?

Please see our Get Featured page.

When will Groupy be in my city?

We offer a range of nationwide deals as well as deals for specific cities. We're growing fast and if you don't see deals relevant to you, let us know and we'll try to get some. If you'd like to help us start Groupy deals specific to your city, feel free to email us and we'll see what we can do.

What will you do with my email address?

Not too much. You'll receive our daily Groupy offering in your inbox, and occasional alerts relating to your purchases. We take your personal information very seriously – our focus is to use your e-mail to inform you of our great deals every day. Our Privacy Policy gives the full story – please take a look.

What will you do with my credit card and billing information?

This info is recorded via a Secure Socket Layer connection (SSL) and is fully encrypted. This and your other personal information is safe and secure. Please refer to our Privacy Policy for more information.